By segmenting your users, you can determine the needs of each specific community subset and, in the end, give your community members the attention and resources they need.
Alex James
Joining a digital community can be intimidating which is why we recommend including an introduction forum where new users can feel comfortable posting for the first time.
To maintain a healthy and thriving community, we share the tools to implement from the beginning to help moderate content and prevent toxicity from spreading.
Community managers have several means of communication, from inside the community to external methods. We outline strategies for communication as well as implementation and base technology options you have.
As a community leader, you have the opportunity to guide the direction of your community’s interactions and we outline our approach in how to guide it in a meaningful and positive way.
Growing a community heavily relies on keeping users engaged. We help guide you in incentivizing your community and building interactions that will continue to grow and develop your membership.
We explore the mobile experience on the web, and important considerations for communities on mobile before we get to ways to improve your mobile experience.
