This year, the focus of online community management has evolved significantly to emphasize maintaining healthy and thriving digital spaces, especially those that offer a relief from the typical social media experience and refrain from over moderating their content. As communities grow, they often attract bots, spam users, and individuals who may unintentionally or intentionally contribute…

Facebook Groups continue to be one of the most powerful tools for building online communities, but keeping members engaged requires creativity and strategy. In 2025, leveraging gamification and incentives can significantly enhance participation, foster loyalty, and create a more interactive experience for members. Here’s how you can effectively apply these techniques to grow and sustain…

The Corporate Law Academy (TCLA) is a UK-based platform focused on providing education and career development opportunities for aspiring corporate lawyers. It primarily supports law students, graduates, and early-career professionals who are interested in pursuing a career in corporate law. TCLA offers various resources and training, including: Corporate Law Courses: Covering topics like mergers and…

We were approached by the Global Technology Industry Association to assist with their move from being part of CompTIA to instead become an independent organization exclusively focusing on serving IT channel organizations and industry professionals. This was a large project with a lot to consider, like moving user data into their new CRM, Hubpot, developing…

Maintaining a healthy and welcoming forum requires a solid moderation system that encourages good behavior while addressing rule violations fairly. A warning points system is an effective way to manage misconduct without resorting to immediate harsh punishments. Implementing this forum moderation tip can help you create a positive environment for your users by discouraging repeat…

MPOWR For more than 10 years, MPOWR has helped agency networks better collaborate and create real, impactful change with their case management system. Originally developed to help homeless individuals find stabilization in life, MPOWR has since evolved to encompass multiple industries such as community impact, education, public safety, family services and much more. MPOWR approached…

Tinnitus Talk is a community of 40k+ users where awareness can be raised about tinnitus, those with tinnitus can get support, and patients can be connected with researchers. Started in 2011, over 600k+ messages have been shared on the site between users and experts about experiences, research, and how to support the cause. Project goals…

Implementing social media into your brand’s marketing strategy may seem a daunting task. With a variety of platforms at your disposal, it can be difficult to determine which are right for you and how to optimize your performance across these ever-developing platforms. Here are a few things to consider as you develop your brand’s social…

Introducing our AI moderation tool, a system designed to enhance online community engagement by filtering out toxic communication automatically, allowing your leadership team to focus on larger community goals and connecting with members.